Shipping Policy

Everything About Your Shipment

Upon placing an order with Musegown, expect to receive an order confirmation email promptly. Subsequently, you will receive an order status update once your order undergoes processing. Utilize our Order Tracker tool at any time for real-time updates on your order. Additionally, our dedicated Customer Service Team is available via Email to assist you with any queries. For further details, kindly visit our Contact Page.

Order Processing and Shipping Information:

Musegown follows a comprehensive process before shipping your order. This includes rigorous quality control tests on all items. The Total Delivery Time comprises both Processing Time and Shipping Time. All times stated below refer to business days (excluding weekends and public holidays).

Products Processing Time: Normal products necessitate 5-7 business days for processing. Complicated Handwork Product necessitate 10-15 business days for processing.
Products Shipping Time: Delivery typically spans 5-18 business days, contingent on your region.

Products Shipping Options:

• FREE SHIPPING: Free standard shipping is available for orders over $199 USD.
• Standard Shipping: Delivery within 15-18 business days at $12.99 USD.
• Expedited Shipping: Delivery within 5-7 business days at $29.99 USD.
• Please note that orders are not dispatched over weekends, and delivery times exclude weekends, holidays, or order handling times. For urgent orders or specific delivery requirements, kindly reach out to us at service@musegown.com.

Shipment Availability

We ship to most countries and regions worldwide. However, certain destinations may be restricted due to local shipping regulations, customs limitations or carrier service suspension. We reserve the right to cancel orders to unsupported regions.

Customs & Duties for International Orders

International orders may be subject to additional import duties, customs fees or brokerage fees upon delivery. Buyers are responsible for all customs, import duties and related local charges. These fees are determined by local customs authorities after shipment. Customs delays could impact delivery times. Kindly liaise with your local customs office for fee estimations before ordering.

Tracking Your Order:

Log in to our website using your email to track your order status under "My Orders" if placed through your registered account.
For orders without signing in, contact our Customer Service for order status inquiries.
Upon shipment, you will receive an email with the tracking number. For any queries regarding your order, contact us at service@musegown.com.

Sales Tax Information:

Sales tax is already included in the displayed prices, with no additional charges applied.

We collaborate with trusted international carriers to ensure safe and secure delivery of your package.